A key member of the Insight team, you will be responsible for customer knowledge, market and consumer insights for our business areas where insight research directly drives commercial success (e.g. the Commercial Division and revenue generating services like Which? Legal Services).
You must have had experience of market research using primary (quantitative and qualitative primary research techniques) and secondary sources to generate actionable insights and have experience of moderating workshops. A passion for consumer issues is also essential. You will possess excellent project management skills (including managing external agencies) and a proven track record in driving change and commercial success.
You’ll be a confident communicator, whether you are presenting to senior internal stakeholders, writing reports or liaising with agencies. And you’ll be unafraid to challenge where necessary and make sound recommendations based on insight. You’ll need a keen eye for accuracy and have the ability to draw out key insights from a range of sources. You’ll also be happy juggling a busy workload and able to deliver to deadlines and budgets.
This role will be offered on a fixed term contract for up to 12 months covering maternity.
Please click here to download a copy of the performance framework
