Which? Careers privacy policy

This policy explains how we use any personal information we collect about you.

Welcome to our privacy policy. Careersatwhich.co.uk is operated by Which? Limited. Here at Which? we are committed to protecting your information when you use our services, buy our products or visit our websites. To find out more about Which? and who we are, please look at the ‘About Us’ section of our general terms on which.co.uk.

This policy explains how we use any personal information we collect about you when you use our websites or get in contact with us. If you have any questions please call our Recruitment Manager, Jo Rigg on 0207 770 7816 and she will be happy to help.

What information do we collect about you?

We, or companies who work for us, collect information about you when you register or apply for a role with us. This may cover anything from the contents of your CV, your address and contact details, to your responses to questions on our application form. In addition there is the option to complete an Equality Monitoring Form – this information is not held against your application and is used purely for monitoring purposes only.

We also collect information about your use of our websites, and how you arrived at our website in the first place. This can include what links or adverts of ours you’ve viewed or clicked on to reach us, or any search terms you’ve used. We can also see which pages of our website have been viewed by you and for how long. All this information helps us tell what content is popular with our potential candidates.

Online, we mostly use cookies to collect this information about you. Please see our cookie policy for further information.

How will we use this information about you?

We collect information about you to process your job application, manage your account and contact you regarding other suitable job opportunities.

When you first register with us we will send you a confirmation/welcome email, detailing your new account details, and password.

Will you pass my information on to other companies?

We do use other companies to process your data on our behalf, to ensure that we zcan fulfil all our obligations to you. We only choose those companies who prioritise the protection of personal data and who pass the strict organisational and technical security standards that we set. These companies include those who help us host our websites. The only other times we will pass your details to anyone else would be where we have to for fraud or other legal purposes. For some of our roles we will require you to pass a credit and criminal records check but we will inform you before we pass on your details to our 3rd party checking agency.

We do not pass your details (email, address, telephone, IP address, cookie details etc.) to any third parties for marketing purposes.

How long will we keep this information about you?

We will only keep information about you for as long as we need to. We make sure that any companies which process your data on our behalf do the same. We have an internal retention policy where there are varying retention periods for different categories of information depending on our legal obligations and whether there is a commercial need, such as answering job application queries.

After a retention period has elapsed, the data is deleted.

How do we keep your information secure?

Which? takes the security of our customers’ data very seriously. We use multiple layers of firewalls to ensure user data is kept as secure as possible, specialist devices to detect and prevent intrusion attempts, and encryption systems to ensure data is scrambled while being transmitted from system to system. We employ equally rigorous physical security policies to prevent physical access to our data centres. We perform regular system patching, and employ an independent security company to perform penetration tests (authorised attempts to try to hack our systems to show any risks) annually and whenever we bring new systems online.

We ensure third parties employ the same rigour when handling data, ensuring they apply security far in excess of regulatory requirements.

Access to your information and correction

If you would like a copy of some or all of your personal information we hold about you, please write to us at

Talent Department,

Which?, 2 Marylebone Road,

London NW1 4DF.

We want to make sure that your personal information is accurate and up to date. Please always let us know if you think it is not.

Other websites

Our websites contain links to the websites of other organisations. This privacy policy only applies to our websites so when you link to other websites you should read their own privacy polices and terms and conditions. We cannot accept any responsibility for your use of these websites.

What if I’m aged 16 or under?

If this applies to you, please get your parent’s / guardian’s permission before you supply us with any personal information. Without this consent, please do not provide us with any personal information.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this webpage. If there is a material change which could have a detrimental effect on you and we have your contact details, we will contact you to check whether you are happy with it.

How to contact us

If you would like further information on how your information is used for recruitment at Which?, how we maintain the security of your information and your rights to access information we hold on you, please contact us:

by email: jo.rigg@which.co.uk

or by writing to us at:

Dept. DNE, Which? Castlemead,

Gascogne Way,

Hertford, SG14 1LH.

Privacy policy